Shipping Policy
Welcome to the Shipping Policy page of Amazon Shoppers Kenya. This policy outlines important information regarding the shipping of orders placed on our website. By making a purchase, you agree to comply with these shipping terms and conditions. Please read this notice carefully before proceeding with your order.
- Shipping Zones: We currently offer shipping services within Kenya only. We do not provide international shipping at this time. We are continuously working to expand our shipping services, and any updates will be communicated on our website.
- Shipping Methods: We partner with reliable courier services to ensure prompt and efficient delivery of your orders. The shipping method available for your order may vary depending on factors such as product type, size, weight, and delivery location. You will be provided with available shipping options during checkout.
- Processing Time: Orders typically take 1-2 business days to process before being shipped. During peak seasons or promotions, processing times may vary.
- Transit Time: Transit time refers to the time it takes for your order to travel from our warehouse to your delivery address. Transit times may vary based on the shipping method selected and your location within Kenya.
- Estimated Delivery Time: We strive to provide accurate estimated delivery times at checkout based on processing time, transit time, and other relevant factors. However, please note that delivery times are estimates and may be subject to change due to unforeseen circumstances such as weather conditions or courier delays.
- Shipping Costs: Shipping costs are calculated based on various factors, including the shipping method selected, the weight and dimensions of the package, and the delivery destination. The shipping cost for your order will be displayed at checkout before you complete your purchase.
- Shipping Times: We strive to process and ship orders as quickly as possible. Shipping times may vary depending on factors such as product availability, order volume, and delivery location. Estimated delivery times will be provided at checkout and may be subject to change.
- Order Tracking: Once your order is confirmed and shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery on our website or through our shipping partner’s tracking system. Please note that tracking information may not be available immediately after shipment.
- Delivery Attempts: Our shipping partners will make multiple attempts to deliver your order to the provided shipping address. If no one is available to receive the package during the delivery attempts, a notification may be left, and further instructions for re-delivery or package pickup will be provided.
- Shipping Restrictions: Certain products may be subject to shipping restrictions or limitations due to legal or logistical reasons. These restrictions may include products that are hazardous, oversized, or prohibited for shipping to certain locations. We reserve the right to refuse shipping for any product that cannot be safely or legally delivered.
- Shipping Updates and Notifications: We will provide regular updates and notifications regarding the status of your order, including confirmation of shipment, tracking information, and delivery updates. You may also opt in to receive notifications via email or SMS for real-time updates.
- Shipping Support: If you have any questions or concerns regarding shipping, delivery, or tracking of your order, our customer support team is here to assist you. Please contact us through our website, and we will be happy to provide assistance.
By placing an order on Amazon Shoppers Kenya, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Shipping Policy. If you require further clarification or assistance, please do not hesitate to contact us. Thank you for choosing Amazon Shoppers Kenya for your online shopping needs!