Frequently Asked Questions (FAQ)
Welcome to the Frequently Asked Questions (FAQ) page of Amazon Shoppers Kenya. Here, we address common inquiries to provide you with quick and helpful answers. If you have a question that is not covered below, please feel free to contact our customer support team for assistance.
- How do I place an order on Amazon Shoppers Kenya? To place an order, simply browse our website, select the desired products, and add them to your shopping cart. Proceed to checkout, where you can enter your shipping and payment information to complete your purchase.
- What payment methods do you accept? We accept various payment methods, including credit/debit cards, mobile money, and bank transfers. You can choose the payment option that is most convenient for you during checkout.
- How can I track my order? Once your order is confirmed and shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery on our website or through our shipping partner’s tracking system.
- What is your return policy? We have a hassle-free return policy that allows you to return products within a specified period if you are not satisfied with your purchase. Please refer to our Returns & Refunds page for detailed information on our return process and eligibility criteria.
- Do you offer international shipping? At the moment, we only offer shipping within Kenya. However, we are continuously working to expand our services and may offer international shipping in the future. Stay tuned for updates!
- Are the products on Amazon Shoppers Kenya authentic? Yes, we take pride in offering authentic products sourced from reputable brands and sellers. We do not compromise on quality and ensure that every product meets the highest standards.
- How can I contact customer support? If you have any questions, concerns, or feedback, our customer support team is here to assist you. You can reach us through our Contact Us page, where you can submit a message or find our contact information for direct communication.
- How do I create an account on Amazon Shoppers Kenya? Creating an account is quick and easy. Simply click on the “Sign Up” or “Create Account” button on our website and follow the prompts to enter your details. Once your account is created, you can enjoy personalized shopping features and exclusive offers.
We hope these FAQs have addressed your queries. If you need further assistance, don’t hesitate to reach out to us. Thank you for choosing Amazon Shoppers Kenya for your online shopping needs!