Return and Refund Policy
Welcome to the Return and Refund Policy page of Amazon Shoppers Kenya. This policy outlines the terms and conditions for returning products purchased on our website and seeking refunds. By making a purchase, you agree to comply with this policy. Please read this notice carefully before proceeding.
1. Returns
We want you to be completely satisfied with your purchase from Amazon Shoppers Kenya. If for any reason you are not satisfied with your purchase, you may return the product within 7 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. We do not accept returns if the package has been used.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team to request a return authorization.
- Pack the product securely in its original packaging, along with any accessories or documentation included.
- Ship the product back to us using a traceable shipping method. You will be responsible for the cost of return shipping.
3. Refunds
Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Only 70% of the purchase price will be refunded. Please allow 14 days for the refund to be reflected in your account, depending on your financial institution’s processing time.
4. Non-Returnable Items
Certain products may not be eligible for return due to hygiene reasons or other restrictions. These include but are not limited to:
- Perishable goods
- Personal care items
- Intimate apparel
- Gift cards
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately for assistance. We will work with you to resolve the issue and arrange for a replacement or refund as appropriate.
6. Exchanges
We currently do not offer exchanges for products. If you would like to exchange a product for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
7. Return Shipping Costs
You will be responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid return shipping label for your convenience.
8. Change of Mind
If you change your mind about a purchase and wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible. Once an order has been shipped, it will be subject to our standard return policy.
Thank you for reviewing our Return and Refund Policy. By making a purchase on Amazon Shoppers Kenya, you acknowledge that you have read, understood, and agreed to this policy. If you have any questions or concerns, please contact us for assistance.
